Our Guidelines for Businesses go into depth on many subjects. It may be more information than you need.
Here are some of the key things to be aware of:
You can flag reviews which breach our guidelines: Businesses can flag reviews that breach our guidelines (e.g. harmful content, personal information, fake reviews), but misuse of the flagging tool is not tolerated.
No fake reviews: Fake reviews are strictly prohibited and will be removed.
Claim your business profile: Businesses can claim and manage their Trust Bisdak profile, adding details and responding to reviews.
Send review invitations fairly: Businesses are encouraged to invite customers to leave reviews, but invitations must be fair, neutral, and unbiased, with no incentives offered.
Reviewers own their reviews: Reviews are owned by the reviewers, who can edit or delete them.
Respond to Reviews: Businesses should engage with reviews professionally and politely.
We’ll take action if you misuse our platform: Misuse of the platform can lead to actions such as account suspension or profile warnings.